For better presentation and to protect sensitive customer data, this example has been greatly simplified.
Process mining was used to analyze the planning process of a company operating in the energy sector. The goal was to increase transparency on the planning process and thus generate efficiency advantages. Our customer’s tasks include the maintenance of the power grid, installation and maintenance of meters, grid expansion and development, investments in renewable energies as well as the construction, maintenance and operation of e-charging stations. Each of these task areas is handled independently in planning and therefore has individual process structures.
Through the analysis with process mining, the temporal sequence of the planning process could be reproduced and analyzed. From this, optimization potentials regarding the execution time as well as the process sequence and stringency became apparent. For example, it was noticeable that personnel cost planning was carried out too late and therefore caused unnecessary coordination effort at the end of the process. These inefficiencies became visible through the use of process mining and could consequently be optimized.